Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines.

Understanding the Context

In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ... Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Key Insights

Fast Company: The cost of ignoring customer experience: Why poor service is your biggest expense Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ... The cost of ignoring customer experience: Why poor service is your biggest expense Business Wire: Poor Customer Service Threatens $4.7 Trillion in Annual Revenue Globally as Companies Struggle to Retain Staff Poor Customer Service Threatens $4.7 Trillion in Annual Revenue Globally as Companies Struggle to Retain Staff londonlovesbusiness.com: Nearly half of UK customers say they’ve suffered poor customer service: Here’s how to change that Nearly half of UK customers say they’ve suffered poor customer service: Here’s how to change that Yahoo Finance: AUSTRALIAN COST OF POOR CUSTOMER SERVICE REVEALED, AI RESOLUTION UNDER PRESSURE This voice experience is generated by AI. Learn more. This voice experience is generated by AI.

Final Thoughts

Learn more. $3 trillion is at risk. It’s been seven years since I wrote about how poor customer service ... USA Today: Want better customer service when you travel? You must be joking